Shipping policy
Thank you for shopping with us! Each of our products is crafted and made to order, meaning every item is created specifically for you after your order is placed.
Processing Time
Because our products are custom crafted, please allow time for production before your order ships.
Production times may vary depending on demand, holidays, and order volume.
Shipping & Delivery
Most orders are delivered within 15–30 business days from the date your order is placed.
Please note that delivery times are estimates and may vary due to factors outside our control, including:
- High order volume
- Carrier delays
- Weather conditions
- Customs processing (for international orders)
- Holidays
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
Please allow a few days for tracking updates to appear after your order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.
If you believe your package has been lost, please contact the shipping carrier first. If you need additional assistance, feel free to contact us.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery and include clear photo or video evidence of the damage.
Eligible damage claims will be reviewed in accordance with our Refund Policy.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: